Return Policy

Electrosewa Return and Service Policy

At Electrosewa, we are committed to ensuring our customers have a smooth and satisfying experience with our products. Please read our return and service policy carefully to understand your rights and obligations.

1. General Policy

No Returns: Products purchased from Electrosewa are not eligible for return once delivered.
Service Warranty: If the product is found to be damaged or defective, it will be repaired under the service warranty terms.

2. Service Warranty Coverage

Eligible Repairs: Products that are within the warranty period and meet the warranty terms will be repaired at no additional cost.
Warranty Proof: A valid proof of purchase (receipt or invoice) and warranty card are required to claim repairs.
Warranty Exclusions: Warranty does not cover:
- Damage caused by misuse, accidents, or improper installation if done by unauthorized personnel.
- Normal wear and tear or consumable parts such as filters, batteries, etc.
- Repairs performed by unauthorized personnel.

3. Service Process

Inspection Upon Delivery: Please inspect the product upon delivery for visible damages. Notify us immediately if the product is damaged during transit.
Repair Requests:
1. Contact Electrosewa customer service.
2. Provide details of the issue, proof of purchase, and warranty information.
3. Our team will guide you through the repair process or schedule a technician visit.

4. Non-Warranty Repairs

For products outside the warranty period or not covered under warranty, repair services are available at an additional cost. Contact us for a quote and service scheduling.

5. Contact Information

For warranty claims or service assistance, reach out to us via:

Phone: 9851325416
Email: admin@electrosewa.com
Address: Bhatbhateni, Naxal, Kathmandu

6. Policy Updates

Electrosewa reserves the right to amend this policy at any time. Please review the policy periodically for any updates.

Note: This policy complies with local consumer laws and does not affect your statutory rights.